About Our Hygiene Protocols

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In all our rooms we have implemented health and hygiene protocols to guarantee total tranquility during your stay with us.

We have developed a comprehensive and improved cleaning and sanitation plan consisting of additional precautionary measures in all aspects of the guest experience and our team members.

Rooms:

• Strict disinfection protocols are used to clean rooms.

• Complete sanitation of the rooms after each departure.

• Masks and gloves are provided to cleaning and maintenance teams.

Common areas:

• We have increased the frequency of deep cleaning and disinfection of all common and public spaces.

• We have implemented dedicated special measures for high contact surfaces such as:

  • Room keys and locks

  • Rest areas.

  • Pool chairs and more.

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                           CDC Requires COVID-19 Test From Air Passengers Entering The U.S.                         

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In regards to the new CDC travel restrictions recently to get a COVID-19 test within 3 days of returning to the US, we have access to several options for our guests, Isla Mujeres has laboratory offices that offer the accepted COVID-19 test, as well as two doctors that will do "house calls" to the hotel to test the guests.

The cost per person is approximately $100 usd.

We will be helping all our guests to gain access to the test on time for their departure to the USA.

See you soon!